Privacy Policy

1. Information We Collect

When you use our website, we may collect the following:

a) Personal Information

• Name

• Email address

• Shipping address

• Billing address

• Phone number (if provided)

• Payment details (handled securely via Stripe)

b) Device & Usage Data

• IP address

• Browser type

• Pages visited

• Time spent on pages

This information is collected through cookies and standard analytics tools (e.g. Vercel Insights or minimal third-party analytics).

2. How We Use Your Information

We use your data to:

• Process and fulfil your orders

• Send order confirmations and updates

• Respond to support requests

• Detect and prevent fraud

• Improve site performance and customer experience

• Comply with legal obligations

3. Payment Security

We use Stripe to process payments. Your card details are not stored on our servers. Stripe is PCI-DSS compliant and encrypts all transaction data.

For more information, see Stripe’s Privacy Policy.

4. Sharing Your Information

We do not sell or rent your personal information.
We may share your data with trusted service providers only where necessary, such as:

• Stripe (for secure payments)

• Delivery couriers (to ship your order)

• Hosting & analytics providers (for site performance)

These providers are contractually obligated to protect your data.

5. Your Rights

Depending on your location (e.g. UK GDPR), you have the right to:

• Access the data we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Object to certain processing

• Withdraw consent (e.g. for marketing emails)

To make a request or raise a concern, email us at alex@sneaksupplier.co.uk.

6. Cookies

SneakSupplier uses essential cookies to ensure the site functions properly. You may also encounter analytics cookies, which help us understand how people use the site.

You can control cookie settings through your browser preferences.

7. Data Retention

We retain your personal information only as long as necessary to:

• Provide you with our services

• Comply with legal and tax obligations

• Resolve disputes

Order history may be retained for up to 6 years as required by law.

8. Contact

If you have any questions or privacy concerns, please contact:

SneakSupplier Support
Email: alex@sneaksupplier.co.uk
Website: sneaksupplier.com

9. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted here. Please review this page periodically to stay informed.